Our GuaranteeIn the past, a simple handshake was all it took to agree on a transaction. Those days may be long gone but Service Driven Transport has not forgotten the meaning. From the time your products leave the dock until safely delivered, our most important shipment is yours…..we guarantee it.
Late delivery of any product can negatively impact your entire supply chain. The results can often be devastating when you consider cost. Production lines idle, diminished shelf life or worse, loss of a client are just a few examples of downside risk. The human element only adds to the unknown. Transportation is not an exact science and problems inevitably arise.
Alternatively, Service Driven Transport brings an upside by incorporating our guarantee. We may be the only industry provider to extend this assurance however, we firmly believe, if your products don’t deliver, neither does your business.
“Our most important shipment is yours,” is not just an axiom, rather these six words bear the hallmark of our unparalleled service. While we cannot control Acts of God, mechanical failure or traffic related delays, we will ensure on time delivery or retract the surety surcharge and you won’t pay a penny more than tariff, contractual or spot market rate.
Whether you are an existing client or we are about to earn your business, Service Driven Transport goes the extra mile. Our service guarantee doesn’t end here. As added value, we designate your single point of contact and available 24/7, provide satellite or equivalent mode of tracking with real-time status updates, excess cargo coverage, and Document imaging at your fingertips.
Safety is our first and foremost component with every shipment. Guaranteed service is considered expedited transit and requires a minimum time frame of advanced notice for planning purposes. Pickup and delivery times must coincide with equipment availability. Drivers’ may not violate legal hours of in-service operation and this service may not in anyway, jeopardize the safety of the motoring public. For more information please contact your sales representative.
*Please see terms of rewards account for applicable credit. Excess cargo coverage is subject to additional charges. Guaranteed service and all shipments are subject to terms and conditions.